Image
Group of people smiling and working at a table

Clarify Goals and Scope

Define what success looks like and how far your redesign will reach.

The Current Reality

After reflecting on readiness, the next step in the Work+ Collective Journey is to clarify your goals and scope. This stage turns reflection into direction by asking your campus to define what success looks like and how far your first redesign should reach.

Clarifying goals ensures that everyone involved students, supervisors, HR professionals, and senior leaders understands what this purpose means in practice and how it connects to the larger mission of student success.

Why This Stage Matters

It’s an equity issue: The Working Learner Dilemma revealed that many graduates with degrees and work experience still struggle to find meaningful employment.

Women, first-generation students, and students of color are disproportionately affected by underemployment. Not everyone benefits from how things are right now: Research shared through the Collective shows that internships, while helpful, do not reach everyone. On-campus jobs and other forms of work-integrated learning can be just as powerful in helping students build skills, confidence, and career readiness. By clarifying goals, institutions can respond directly to this challenge and ensure that student employment becomes part of the solution. Some goals might focus on making sure every student worker can clearly identify and articulate the skills they gain on the job. Others may prioritize equitable access to high-quality work experiences for low-income or first-generation students. Each goal should connect student employment to the broader vision of equity, belonging, and learning across campus.

The Case for Change: A Systems Perspective

Clarifying goals is about creating shared alignment, not just writing a list of objectives. The Work+ Collective encourages campuses to think systemically—how individual, interpersonal, and institutional efforts come together to shape the student employment experience.

Individual

Students build reflection habits that help them connect daily work to learning.

Interpersonal

Supervisors become mentors who guide growth and give meaningful feedback.

Institutional

HR, career services, and student affairs align policies, pay structures, and outcomes to support learning.

Collective

Partner campuses exchange models, data, and insights that make redesign scalable.

This systems perspective helps ensure that goals are realistic, measurable, and deeply connected to institutional mission.

Steps to Clarify Goals and Scope

Step 1: Define Success
Ask what success looks like for your campus. Is it stronger supervisor-student communication? Greater equity in job access? Better articulation of transferable skills? Define both short-term and long-term outcomes.
Step 2: Establish the Scope
Determine how broad your first redesign will be. Some campuses start small with one department or pilot program, while others launch cross-divisional efforts led by HR and career services. Start where readiness is strongest and expand as momentum builds.
Step 3: Frame Goals Creatively

Use the “How Might We…” method from the Virtual Institute to keep design thinking at the center. For example:

 

  • How might we make student work feel fun, empowering, and transparent for learners and supervisors?
  • How might we remove barriers that make hiring and training stressful for both students and managers?

These open-ended prompts spark creativity and keep teams focused on possibilities instead of problems.

Step 4: Measure and Share Progress
Identify how success will be tracked and communicated. Some campuses use dashboards or reflection surveys; others highlight student stories. The most important element is visibility—sharing progress publicly builds buy-in and motivates continued participation.
Step 5: Communicate the Vision
At this stage, communication is just as important as design. Share your goals widely so others see how they connect to the larger effort. Transparency keeps everyone aligned through the Discover, Design, and Launch phases that follow.
Reflection Prompt
What does success look like for our student employment redesign, and how will we know when we’ve achieved it?

This prompt encourages teams to translate intention into measurable direction.