Guide
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Working Learner Empathy Interview Guiding Questions
Summary
The Working Learner Guiding Questions document provides a set of prompts to support interviews with working learners. It is intended as a flexible guide to help interviewers explore experiences, needs, and challenges, rather than a script to be followed
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How to use this resource
- Review the guiding questions before conducting user interviews.
- Select the questions that are most relevant to your interview goals.
- Use the questions as prompts to guide conversation with working learners.
- Allow interviews to flow naturally, asking follow-up questions as needed.
- Capture key insights and themes during or after the interview.
Quick Tip
- Do not read questions word-for-word; adapt them to the conversation.
- Focus on listening and probing deeper rather than covering every question.
- Ask follow-up questions to clarify or expand on responses.
- Tailor questions based on the learner’s background and context.
Creator: Arizona State University Work+ This work is licensed under the Creative Commons CC BY-NC-SA License.